Getting started is easy, you can call us on 13 24 84 or +61 2 8225 0615 (if you are calling from overseas).
Please ensure you have the following details handy when using the telephone self service function:
- Your Citi Credit Card/Debit Card number or account number and
- Your registered mobile phone, in order to receive a One Time PIN (OTP) or Telephone Personal Identification Number (TPIN)*
Follow the prompts to access information regarding your account or to speak with a customer service representative.
*If you do not have a TPIN please call us on 13 24 84, enter your Card Number/Account Number, select options 5, 1, and then 2 to create your Telephone PIN.