Help and Support

Register for Online Banking

Register for online banking today in a few easy steps. All you need is your new card and your mobile phone.

Activate your card

Activate your Citibank card in a few easy steps. All you need is your Debit / Credit Card number or IAN.

Dispute a transaction

Find information on how to dispute a transaction and the steps involved in the dispute process.

Register for eStatements

View, save or print your statements when you need to. They are stored securely online and available at anytime for quick reference.

What can we help you with?

Select a topic below for more help.

Getting
Started

Set up/change ATM PIN >

Set up Payees/Billers >

Activate Citi Mobile^® Token >

Set up Mobile Wallets >

Set up Direct Debits >

Set up Citi Alerts >

Citi Mobile^® App banking

Manage
Accounts

Citibank Rewards >

Card Lost or Stolen >

Transfer money >

A dditional card >

Manage your credit limit >

Dispute a transaction>

Manage contact details >

Payments and Transfers >

Reset / retrieve Password or User ID >

Close Account >

Marketing and contact preferences >

Tips
and Tools

Traveling Overseas >

Foreign Currency Rates >

Manage your application >

Savings Calculator >

Personal Budgeting >

Online Banking Demo Videos >

Australia's New Payment Platform (NPP) >

Supported Browsers >

Document Upload >

My Offers >

Citi Benefits

Citibank Dining Program >

Citi World Privileges >

Citi Rewards >

Supporting
You

Our Complaints Process >
Financial Hardship >
Loss of a loved one >
Support Services >
Your Security >

Download the Citi Mobile^® App here:

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