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National Australia Bank Limited ('NAB') has entered into an agreement with Citigroup to acquire the Citi consumer banking business in Australia subject to regulatory approval. We're expecting the transfer to take place on 1 June 2022. Visit our FAQs for more information.

 

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Register for Online Banking

Register for online banking today in a few easy steps. All you need is your new card and your mobile phone.

Activate your card

Activate your Citibank card in a few easy steps. All you need is your Debit / Credit Card number or IAN.

Dispute a transaction

Find information on how to dispute a transaction and the steps involved in the dispute process.

Register for eStatements

View, save or print your statements when you need to. They are stored securely online and available at anytime for quick reference. 

What can we help you with?

Select a topic below for more help.

Please note some of the topics below will require you to log in to Citibank Online to complete the action.

Getting
Started

Set up/change ATM PIN 

Set up Payees/Billers 

Set up Mobile Wallets

Set up Direct Debits

Set up Citi Alerts

Citi Mobile® App banking  

 

Manage Accounts

Citibank Rewards

Card Lost or Stolen

Transfer money

Additional card 

Manage your credit limit

Dispute a transaction
 

Manage contact details 

Payments and Transfers 

Reset / retrieve Password or User ID 

Close Account

Marketing and contact preferences

Useful Forms and Links

Cheque clearance

Change Name

Operational Incidents & Quarterly Reporting Revision

Tips
and Tools

Traveling Overseas

Foreign Currency Rates

Manage your application 

Savings Calculator 

Personal Budgeting 

Online Banking Demo Videos

Australia's New Payment Platform (NPP) 

Supported Browsers

Document Upload

My Offers

Citi Benefits

Supporting
You

Supporting you in times of difficulty

Our Complaints Process

Financial Hardship

Your Security

COVID-19 support

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