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We're pleased to advise that on 1 June 2022, National Australia Bank Limited (NAB) acquired the consumer banking business from Citigroup Pty Ltd (Citi) and appointed Citi to provide transitional services.

"Citi", "Citibank", "Citigroup", the Arc design and all similar trade marks and derivations thereof are used temporarily under licence by NAB from Citigroup Inc. and related group entities.

 

Help and Support

 

Popular Topics

Register for Pay ID

Pay ID is a quick, easy and secure payment method that will help you protect yourself from scams.

Find out more about Pay ID

Register for Citi Online

Register for Citi Online today in a few easy steps. All you need is your new card and your mobile phone.

Activate your card

Activate your Citi card in a few easy steps. All you need is your Debit / Credit Card number or IAN.

Dispute a transaction

Find information on how to dispute a transaction and the steps involved in the dispute process.

Register for eStatements

View, save or print your statements when you need to. They are stored securely online and available at anytime for quick reference. 

What can we help you with?

Select a topic below for more help.

Please note some of the topics below will require you to log in to Citi Online to complete the action.

Getting
Started

Get started with your account

Using your account

Set up Mobile Wallets

Set up Direct Debits

Set up Citi Alerts

Citi Mobile® App

 

Manage Accounts

Citi Rewards

Card Lost or Stolen

Transfer money

Additional card 

Manage your credit limit

Dispute a transaction
 

Manage contact details 

Payments and Transfers 

Reset / retrieve Password or User ID 

Close Account

Marketing and contact preferences

Useful Forms and Links

Change Name

Operational Incidents & Quarterly Reporting Revision

Tips
and Tools

Traveling Overseas

Foreign Currency Rates

Manage your application 

Savings Calculator 

Personal Budgeting 

Citi Online Demo Videos

Australia's New Payment Platform (NPP) 

Supported Browsers

Document Upload

Citi Benefits

Supporting
You

Supporting you in times of difficulty

Our Complaints Process

Financial Hardship

Your Security

COVID-19 support

Download the Citi Mobile® App here:

Download the Citi Mobile App on the App Store

Download the Citi Mobile App on the Google Play Store

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