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Help and Support

Explore our online help guides, browse useful forms and links or get in touch with us.

Popular Topics

The move to NAB

Important changes to your Citi branded account(s).

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Keep your money safe

Learn to recognise and report potential scams.

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Accessibility Support

Find out more information on accessibility support services or interpreting services we provide

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Activate card

Find out how to activate your card online and make the most out of it.

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Disaster & Crisis Support

Find out how you can prepare, stay safe and find the right assistance.

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eStatements and eNotices

View, save or print your statements anytime, anywhere on the Citi Mobile® App or Citi Online

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Payments and transfers

Find out how to manage payments, transfers and other everyday transactions.

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Reset User ID or Password

If you’ve forgotten your User ID or Password you can reset it online.

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Managing your account

Explore helpful information and online guides for managing your account.

A woman sitting at a table in a living room, working on her laptop.

Set up your account

Register for Citi Online >

Download the Citi Mobile® App >

Register for Citi Alerts >

A man laughing while playing on his mobile phone.

Using your account

How to use your account >

eStatements and eNotices >

Payments and transfers >

Download transaction history >

Dispute transaction >

A mother and daughter sitting at the table looking at a laptop screen together.

Account details and settings

Reset User ID or Password >

Keeping your account secure >

Update your contact details >

Product guides

Find out more about using our products and services.

A young woman sitting at a kitchen table paying for something on her laptop using her credit card.

Get started

How to choose a card >

Check status of application >

Activate your card and set a PIN >

Set up Apple Pay >

Set up Samsung Pay >

Set up Google Pay >

Credit card calculators >

A young man paying for a cafe purchase on his credit card.

Using your card

Credit Card Benefits >

Citi Rewards Program >

Add additional cardholder(s) >

How to read your credit card statement >

Citi PayAll >

Citi Instalment Plans >

Dispute transaction >

A young woman hugging her dog on her lap as she does something on her laptop

Get started

How to choose the right personal loan >

Repayments calculator >

Two young men sitting on the couch looking at the tablet device one of the men is holding.

Managing your personal loan

Set up and manage your account >

How to use your account >

Manage your credit limit >

Repayment options >

Frequently asked questions >

Useful forms and links

Useful forms and links

See additional resources for our products and services that will help you set up and use your account.

Explore useful forms and links >

Support services

Support services

Many of us will experience financial or personal difficulties in our lives. We are here to help you through these difficult times.

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Contact us

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